Frequently Asked Questions
How much is the shipping cost?
Belgium: €11.99 — Free shipping on orders over €150
Netherlands: €12.99 — Free shipping on orders over €150
Luxembourg and other EU countries: According to DPD rates — Free shipping from €300
How long does delivery take?
Orders are processed within 1–2 business days.
Delivery times within Belgium, the Netherlands, and Luxembourg are typically 2–5 business days, depending on your location.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible. Once shipped, we are unable to make changes or cancellations.
Do you ship internationally?
We currently ship to Belgium, the Netherlands, Luxembourg, and other EU countries. For shipping outside the EU, please contact us before placing your order.
What materials do you use for your jewelry?
All our pieces are made from 950-grade Peruvian silver, known for its purity and artisanal craftsmanship. Some items also feature natural stones or strass crystals.
Do pendants come with a chain?
Some pendants include a chain, others do not. Please check each product description for details. If you’re unsure, feel free to reach out.
How should I care for my jewelry?
Avoid contact with water, perfume, and chemicals. Store your jewelry in a dry, safe place and clean it gently with a soft polishing cloth.
Do you accept returns?
Yes, returns are accepted within 14 days of delivery, provided the item is unused and in its original packaging. Return shipping costs are the buyer’s responsibility.
How can I contact you?
You can reach us via the contact form, by email, or by phone during our business hours: Monday to Saturday.
Can I pick up my order locally?
Yes, local pickup is available by appointment. Simply select “Local Pickup” at checkout, and we’ll contact you to arrange a time.
Do you offer gift packaging?
Yes! All items come nicely packaged. If you’re buying a gift, just let us know at checkout.
